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(T0341) Invoice Message Is Cut Off When Printing Invoices

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Applies to:

  • ServiceLedger 2013
  • ServiceLedger 2014

The standard invoice for ServiceLedger supports invoice messages up to two lines long. Even though there appears to be space for more text, the message is still limited to two lines.

If your message is longer than two printed lines and is being cut off, we have provided update codes that you can include in your update list to increase the length of the message. There are two different codes: one for customers with only one tax line, and another for customers with two tax lines (for example, PST and GST in Canada). You should choose only one of the two update codes depending on which tax situation applies to your invoices.

For invoices which show only one tax line:

invoice_message_1_tax

For invoices which show two tax lines:

invoice_message_2_tax

These codes should be added to your update code list after any products but before your custom code.

Note: These codes are not compatible with customized invoices; if you have a custom invoice that has been provided to you via a custom code, these update codes will have no effect.

After updating with the appropriate codes, the invoice sholud support the longer invoice message.

Keywords: invoice message, invoice note, cut off, truncated, missing, missing text, text is missing, invoice, note, text


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