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There were 314 questions found in this category:

  1. (T0001) How do I change ODBC settings?
    These steps are designed to help with two situations: Pointing workstations to a new server...
     
  2. (T0039) How do I fix Setup failed to register the following files during installation or Class not registered ?
    This is usually caused by other installation programs that registered their own version of ATL.DLL o...
     
  3. [D](T0003) How do I backup ServiceLedger?
    Important Note: The ServiceLedger database is not stored in an ordinary file and will not be backed ...
     
  4. (T0026) How do I Install VNC for remote control sessions?
    VNC Connections ServiceLedger uses VNC for all support issues that require remote support.  ...
     
  5. (T0111) Introduction to Dynamic Custom Report Parameters
    Introduction The dynamic report parameter window is used in custom reports and some built-in report...
     
  6. [D](T0002) How do I update ServiceLedger?
    Depending on which version of ServiceLedger you use, you should use different directions for ...
     
  7. [D](T0018) How do I change a company option / global preference?
    Details steps necessary to change a global preference, also called a company option or global option...
     
  8. (T0308) How to I adjust the text that appears when I send / email a work order as text to the technician?
    You can control what text appears when you send a work order to one of your technicians as text. To ...
     
  9. (T0150) Installing or restoring a ServiceLedger database on your own copy of SQL Server, MSDE, or SQL Server Express
    Installation If you are not using the built-in database engine included with the ServiceLedger Inst...
     
  10. [D](T0075) How do I unpost a work order in ServiceLedger 2008 or earlier?
    THIS ARTICLE IS FOR SERVICELEDGER 2008 OR EARLIER.  PLEASE SEE APPROPRIATE ARTICLE IF YOU ARE O...
     
  11. (T0031) How do I create a custom list view?
    Creating a custom list view enables you to portray data in a way more suitable to your needs. The bu...
     
  12. [D](T0071) How do I add custom reports to ServiceLedger?
    (This article was previously titled: What report names does ServiceLedger use for custom reports?) ...
     
  13. (T0196) When running a report, I recieve the following error: Query Engine Error: 'This query cannot be performed. An illegal link cycle was detected.'
    When running the work order report or possibly other reports on a computer that has had ServiceLedge...
     
  14. [D](T0045) What are the system requirements or hardware requirements for ServiceLedger?
    ServiceLedger System Requirements This document outlines the minimum system requirements and hardwa...
     
  15. [D](T0004) How do I restore my ServiceLedger database?
    Starting with ServiceLedger 2007, there are now two methods you can use to restore your ServiceLedge...
     
  16. [D](T0010) How do I create an empty database?
    EMPTY THE DEMO DATABASE: When you install ServiceLedger, it will have a demonstration database inst...
     
  17. (T0050) How do I Fix null remote address?
    This is usually caused by either a firewall or proxy server.  If you have firewalls, ...
     
  18. (T0038) How do I fix login failed for user sa ?
    This can be caused by one or all of three issues.  Either the NT user logged into the comp...
     
  19. [D](T0089) How do I use the Default Item Import Map in ServiceLedger?
    For users wishing to import their items in a one shot or repeatable fashion, an item import map is n...
     
  20. (T0122) Setting Up and Using Mappoint
    ServiceLedger has a basic integration with MS MapPoint that allows you to print maps and driving ins...
     
  21. [D](T0078) How do I Merge records that are duplicates?
    In the list view:Select a source record, and press Cntrl-S (stands for source)Select a destination r...
     
  22. [D](T0112) How do I run ServiceLedger in server mode? (Automation Server)
    Running a copy of ServiceLedger in "Server Mode" involves launching it with some special parameters ...
     
  23. (T0218) Using SLDBConf.exe to Configure ODBC
    If you move your database to another server, or inadvertently perform a full install on a workstatio...
     
  24. (T0276) 503.3 Service unavailable while viewing a portal.
    This occurs when a portal is installed on a 64 bit SBS server with exchange or T/S gateway. Locat...
     
  25. (T0280) What are text templates?
    Text templates are dynamic descriptions applied to transactions such as agreements, quotes, work ord...
     
  26. [D](T0017) How do I install ServiceLedger?
    Please contact ServiceLedger for a copy of the ServiceLedger site administration guide, which contai...
     
  27. (T0140) How do I set up a workstation to access multiple databases?
    If you need to set your SERVER up with multiple versions or databases, DO NOT USE THIS DOCUMENT. Ins...
     
  28. [D](T0135) How do I set up my server with multiple databases?
    Installing and running multiple ServiceLedger instances It is possible to run more than one version...
     
  29. (T0151) ServiceLedger won't launch and shows the error message: "SQL Server blocked access to procedure 'sys.xp_cmdshell'..."
    The full text of this error message is as follows: SQL Server blocked access to procedure 'sys.xp...
     
  30. (T0023) How do I fix the error SQL Server does not exist or Access is Denied that non administrator NT user group members recieve, however Administrators log in without errors?
    (T0023) How do I fix the error "SQL Server does not exist or Access is Denied" that non ad...
     
  31. (T0055) How do I set up a remote site or installation?
    This feature is currently in beta release.  During the beta period only Windows 2000, XP, and W...
     
  32. [D](T0056) How do I change my sa password?
    ServiceLedger provides a default sa password of sldemosl.  It is suggested that if your server ...
     
  33. [D](T0005) How do I register ServiceLedger?
    Instructions detail how to register a database with information provided from ServiceLedger. You onl...
     
  34. (T0052) What version of Crystal Reports should I use to modify my own reports?
    ServiceLedger uses Crystal Reports 9.0 available from www.businessobjects.com for reports.  A f...
     
  35. [D](T0274) Where can I download the installers, and how do I use them?
    Please contact ServiceLedger Support for the latest version of our download files, which are compati...
     
  36. (T0170) How do I move my ServiceLedger database to a different server?
    If you find it necessary to move your ServiceLedger database from one SQL Server instance to a diffe...
     
  37. (T0106) How do I resolve 'MAPI could not send your message, return code was 2' when sending e-mail?
    This error occurs when attempting to send e-mail with Microsoft Outlook 2003, or after upgrading to ...
     
  38. [D](T0110) What does the installation program do?
    Steps performed by the installation program:   The installation performs many steps necessary...
     
  39. (T0137) EAccess Violation On Startup
    If you receive an EAccess Violation that prevents ServiceLedger from opening, update Microsoft Inter...
     
  40. (T0006) How do I upload a File to ServiceLedger?
    ServiceLedger provides an upload facility via HTTP. Please use the link below to access the upload p...
     
  41. [D](T0088) How Do I use the Default Customer Import Map in ServiceLedger?
    For users wishing to import their customers in a one shot or repeatable fashion, a customer import m...
     
  42. (T0034) How do I Fix a Connection failure?
    This message has many causes.  All of them are network related.  This message also can...
     
  43. [D](T0099) How do I export my invoices to MYOB?
    Please review the forums for up to date information about the MYOB link.  This information is n...
     
  44. [D](T0175) How do I run a temporary update code?
    NOTE: To run a temporary update code, also called a one time custom update, you must be usin...
     
  45. (T0115) I receive the following message in tech portal or customer portal: 'A trappable error (EEDFADE) occurred in an external object.'
    This message appears when trying to log in to the ServiceLedger Tech Portal, or when trying to add o...
     
  46. (T0012) How can I improve performance to address time outs and deadlocks?
    Outlines steps necessary to truncate your database, and disable indexing service on your computer.&n...
     
  47. (T0104) Troubleshooting web server Internal Server Error 500
    If you receive "Internal Server Error 500" after installing ServiceLedger web applications, please:M...
     
  48. (T0113) Your SQL Server Installation is either corrupt or has been tampered with (unknown package id). Please rerun setup
    This error message is caused when the server's network name has been changed.  To fix the error...
     
  49. (T0223) What are my options for recording sales tax in QuickBooks using the QB Link?
    The methods that ServiceLedger and QuickBooks use to handle sales tax differ in a number of importan...
     
  50. [D](T0133) How do I configure tech and subcontractor permissions in the ServiceLedger Tech Portal?
    Tech and subcontractor permissions are managed by making changes to a certain file in the root folde...
     
  51. [D](T0076) How do I unpost a posted invoice?
    Removing a posted invoice in ServiceLedger 5.5 is performed by the following steps:While in the invo...
     
  52. (T0022) How do I ensure I have the latest MDAC components?
    ServiceLedger requires Microsoft technologies called ODBC, OLEDB, & MDAC for database connectivi...
     
  53. [D](T0014) How do I stop an invoice from exporting to QuickBooks?
    NOTE:  THIS FUNCTION IS FOR SERVICELEDGER 2008 OR EARLIER.  PLEASE SEE APPROPRIATE ARTICLE...
     
  54. (T0250) I modified the option to allow quickbooks to calculate its own tax, however it still reports uncategorized invoice tax.
    Open the file on the machine that synchronizes with QB in notepad:C:\Program Files\ServiceLed...
     
  55. [D](T0098) How do I get installation assistance?
      ServiceLedger wants to ensure that your software is installed properly.  ServiceLedger p...
     
  56. (T0234) When creating a new tech work entry in the Tech Potral and selecting a technician, the rates drop down is empty
    This is caused by an outdated file on your web server.  Locate entry.asp and locate the followi...
     
  57. (T0217) How do I execute arbitrary SQL
    The following requires administrative access to ServiceLedger.Go to Administration->Administratio...
     
  58. (T0230) Unrecognized configuration section 'xhtmlConformance'
    To fix this, you must take the affected portal and set the .Net Asp version to 2.0 in IIS Admin.&nbs...
     
  59. [D](T0028) How do I remove an account that has work orders, invoices or payments?
    You cannot remove an account that has closed work orders or posted invoices.  You can remove an...
     
  60. (T0029) How do I import an SAF file?
    SAF stands for ServiceLedger Automation File. It is a XML based format that automates ServiceLedger ...
     
  61. (T0027) How do I fix "The ) is missing" while running reports?
    Crystal Reports (a third party report system) provides this error. Dates should be surrounded by a '...
     
  62. (T0033) How do I fix SQL Server does not exist or Access is Denied ?
    First, be sure that sqlserver.exe is listed as an exception on all firewalls. From within the Window...
     
  63. (T0222) How should I make changes to my Tech Portal or Customer Portal?
    Note: this article is for ServiceLedger 2008 and later. If you have an earlier version of ServiceLed...
     
  64. (T0215) Enabling Gross Margin for Markup Types
    If you would like to use Gross Margin for markups on Quotes instead of standard markup, you can enab...
     
  65. (T0227) How do I access my web server for the customer portal or tech portal outside of my network?
    After installing a web product from ServiceLedger, you should have a qualified network administrator...
     
  66. [D](T0040) How do I alter a key? What is a key?
    A key is a defined range for auto creating numbers in ServiceLedger.  These are used for accoun...
     
  67. [D](T0084) How do I use batch work order invoicing?
    These instructions are valid for ServiceLedger 2008 or earlier.Batch work order invoicing is used to...
     
  68. (T0221) How do I disable the dialog asking whether to trust the SignatureCapture.dll DLL file from an unknown publisher in the Tech Portal?
    Depending on your internet explorer settings, when navigating to the signature capture page in the T...
     
  69. (T0096) MAPI return codes
    If you are having trouble, please first ensure the email addresses you are sending to conform to sta...
     
  70. (T0296) Text Templates
    Text templates are used in ServiceLedger for automatic generation of text.  This text can be us...
     
  71. (T0053) How do I change the port number my web server listens on?
    This document describes the alteration of your web server to listen on another port besides the defa...
     
  72. (T0134) How do I enable and use the spell checker?
    Use the following steps to enable and use spell checking in ServiceLedger:Run the spellcheck update ...
     
  73. [D](T0091) How do I modify ServiceLedger to automatically mark the ServiceLedger invoices exported to QuickBooks as ‘Paid’ and “Zero” the invoice balance?
    The default setting for ServiceLedger when exporting invoices to QuickBooks is to simply mark the in...
     
  74. (T0021) How do I remove unneeded files to save disk space?
    ServiceLedger recommends backing up your ServiceLedger database frequently. This process can use ext...
     
  75. (T0042) Can ServiceLedger run on a VPN, directly from the internet, or from a home?
    In its default mode, ServiceLedger communicates with TCP/IP which are protocols native to the intern...
     
  76. (T0295) How do I update my workstation to use a strong password
    If your server was installed or reinstalled with a newer version of the ServiceLedger installer, (20...
     
  77. (T0057) How do I fix The current printer driver is not compatible with a policy enabled on your computer that blocks Windows NT 4.0 or Windows 2000 kernel-mode drivers while installing the fax server?
    You will receive this error message on a windows machine that defaults to not allowing older printer...
     
  78. (T0168) When I restore a backup, the updater shows an error message containing (location: upgraddb.cpp)
    When restoring a backup using an updater from versions prior to ServiceLedger 6.0, you may receive t...
     
  79. [D](T0181) How to upload your database
    ServiceLedger may request your database to be uploaded to examine an error that cannot be reproduced...
     
  80. (T0059) How do I install the fax server?
    Please Note: This feature is no longer supported. This document is available for reference for older...
     
  81. (T0073) How can I export my invoices to a CSV or Tab Delimited file?
    ServiceLedger provides two update codes for users who wish to export their invoices.  The updat...
     
  82. (T0030) How do I install an .OPT file?
    OPT files are option files that can override most SL company options. They are mostly used for custo...
     
  83. (T0035) Can accounts be imported from Microsoft MS Outlook?
    You can export your account contacts as well as appointments for the default profile of the current ...
     
  84. (T0107) Troubleshooting 404 errors in Web Applications
    If you receive "404" after installing ServiceLedger web applications, please check: If you are ru...
     
  85. (T0077) The QuickBooks link says there are duplicate account records, but in the list view I see only one.
    This is usually caused by having a record that has been filtered out (deleted, inactive, etc......
     
  86. (T0157) How do I configure SalesDesk to access multiple databases or connect to the right database?
    If you need to set your server up with multiple versions or databases, DO NOT USE THIS DOCUME...
     
  87. (T0037) Do I need to purchase MS SQL Server?
    If you plan to have more than 5 concurrent users connected to ServiceLedger at the same time, or you...
     
  88. Database Capacity Error (File Group is Full Error)
    Error message will generally read something like Could not allocate space for object 'xxx' in databa...
     
  89. [D](T0016) How do I found out my computer's name?
    To find out the name of a computer, please follow these steps:Right-click "My Computer" on the Deskt...
     
  90. Invoice could not be created because the item 'XXX' could not be created to support it.
    This error will generally provide a couple of error reports, but the important error is the one be...
     
  91. [D](T0100) How do I sequence my invoice numbers?
    Please backup your database before performing any of these steps as outlined above. If you are inte...
     
  92. (T0061) How do I fix SQL Server does not exist or access is denied just after I install?
    This is caused by a failed installation of SQL Server.  First, reboot your machine and try the ...
     
  93. [D](T0081) How do I enable Multi-User mode in ServiceLedger?
    Ensure you have properly set up users and passwords before enabling multi-user mode.  Without e...
     
  94. [D](T0044) How do I update my evaluation version of ServiceLedger to make sure I am looking at the latest version?
    ServiceLedger uses an updater to perform updates of the ServiceLedger system.  Provided here ar...
     
  95. [D](T0094) How do I import accounts from a file?
    Default Customer Import Map:For users wishing to import their customers in a one shot or repeatable ...
     
  96. (T0046) When I print a report, the letters are garbled, the preview appears fine, how do I fix it on the printer?
    Look for an option called one of these in your printer setup (both from Start->Settings->Con...
     
  97. Common ServiceLedger SQL Commands (Advanced Users Only)
    THE FOLLOWING INFORMATION IS SUPPLIED FOR INFORMATION PURPOSES ONLY.  USERS SHOULD NOT PERFORM ...
     
  98. (T0109) Object reference not set to an instance of an object
    This error is related to any of the web portals and generally is the result of either 1) the automat...
     
  99. (T0063) How do I fix 'Cannot open database ServiceLedger because it is in the middle of a restore'?
    This is caused by shutting down a restoration process before its completion.  These instruction...
     
  100. (T0268) Custom email notifications, tags, rules and events with ServiceLedger Services.
    The following is for advanced users that have purchased services for our rules system for automatic ...
     
  101. (T0036) What database does ServiceLedger use? Is ServiceLedger kept in an open Database format?
    ServiceLedger uses MS SQL Server 7.0 or 2000.  Deployed with the application is a runtime versi...
     
  102. (T0041) What type of network do I need to run ServiceLedger?
    ServiceLedger requires a network for multi-user environments.  Wireless networks are not recomm...
     
  103. (T0080) How will creating invoices in ServiceLedger and QuickBooks affect my invoice numbers?
    ServiceLedger and QuickBooks generate invoice numbers separately and sequentially.  You will ha...
     
  104. [D](T0305) How do I add custom actions to ServiceLedger?
    Introduction ServiceLedger allows you to configure most windows with a variety of custom informatio...
     
  105. (T0161) Why won't the QuickBooks Link connect under Windows Vista?
    When trying to run the QuickBooks link on some computers that are running Windows Vista, you may rec...
     
  106. (T0220) Quickbooks 2008 R5 U.S. Memorandum
    ServiceLedger has seen an issue with Quicbooks 2008 R5.  The issue prevents the specifying of a...
     
  107. (T0252) Installation with MSDE 2005 fails with 28001, 1706, 1603 or other number
    Please examine log file summary.txt located at:C:\Program Files\Microsoft SQL Server\90\Setup Bootst...
     
  108. (T0163) After running an update, I get an error when running ServiceLedger--the program has no icon and appears to be corrupt.
    You may see an error such as: "ServiceLedger.exe is not a valid Win32 application." "EAccessViolatio...
     
  109. (T0131) How to determine the port number SQL Server is using with ServiceLedger's MSDE
    These instructions only apply to MSDE 2000 installations performed by ServiceLedger installatio...
     
  110. (T0327) QuickBooks Link - Controlling What Shows in the Invoice PO Number Field
    Applies to: ServiceLedger 2013 See note for earlier versions The QuickBooks Link allows y...
     
  111. [D](T0051) How do I enable the multiple user global option?
    To enable multi user mode:Ensure you have created user records with known passwordsGo to Administrat...
     
  112. (T0058) How do I fix '' is not a valid integer while installing the fax server?
    This occurs because many newer Windows systems do not include the ras.dll set.  Copy the files ...
     
  113. Timeout Error, Time Out Error
    The most common reason for any timeout errors is network reliability at the time you are experiencin...
     
  114. (T0167) What do I do if my workstation (client) computer can't connect to the server when installing ServiceLedger?
    If your workstations have trouble connecting to the server while installing, there is something prev...
     
  115. [D](T0103) How do I set up a minimum billing amount, duration, or increment?
    You must set work_order.tech_entry.minimum_labor company option to the number of minutes for a ...
     
  116. (T0082) My Agreements are showing a status of expired even though they should be active according to the dates listed.
    This is more than likely the result of an incorrect date in the Microsoft Windows system clock for t...
     
  117. (T0289) When restoring, I receive: Cannot open backup device . Operating system error 5 (Access is denied).
    There are certain key locations on your hard drive that can make restoration of a backup file diffic...
     
  118. [D](T0049) How do I manually send a log?
    If for some reason (such as no email set up on a machine), you must send a log file manually, please...
     
  119. (T0079) Does QuickBooks define the tax items for an account or do I need to set that up in ServiceLedger when using the QuickBooks Link?
    You must define your customer tax rates (as tax rates) in ServiceLedger if you are generating y...
     
  120. (T0090)How do I change the ‘Account’ link in the Work Order window to open the Account listed instead of adding a New Account?
    The default behavior of the ‘account’ link in the Work Order window is to add a new account record.&...
     
  121. (T0054) How do I fix primary key violations?
    All primary key violations have their root in company keys that are not set properly.  This usu...
     
  122. [D](T0186) Custom Work Order Reports
    If you are creating your own work order reports, you can change the custom work order reports that a...
     
  123. (T0064) I have Microsoft Exchange and Microsoft Outlook installed on the same machine, How do I fix export errors?
    Microsoft has confirmed that Outlook & Exchange do not co-exist well on the same machine.  ...
     
  124. (T0074) What do I do if the contents of my windows are clipped (don't fit) or appear stretched?
    If the contents of ServiceLedger's windows are too large to fit in the area they provide, your compu...
     
  125. (T0154) Report stalls with "Please wait, your report is loading...."
    If this only occurs with the work order report: Please ensure that global option work_order.prompt....
     
  126. (T0066) I am in Canada, is there anything special I should do for installation?
    There are two actions you should perform if you are in Canada: Run the update code of canada (low...
     
  127. [D](T0048) How do I mark all my items as taxable or non taxable?
    Log into your server as an administrator Go to Start->Run and type (It is recommend you copy ...
     
  128. (T0235) Using different work order number sequences based on work order type
    ServiceLedger 8.0 and above contains functionality to use separate work order number sequences for e...
     
  129. (T0232) Running ServiceLedger as a Windows Service (NT Service)
    While running web applications, call centers, and other forms of automation through ServiceLedger, y...
     
  130. (T0182) I have modified the default items in ServiceLedger and now I receive various errors.
    ServiceLedger uses default items in various parts of the applications to increase useability.  ...
     
  131. (T0149) ASP.NET error in the Tech Portal when trying to view the schedule from an outside computer: The underlying connection was closed.
    This issue results from a web server's inability to communicate with itself using its own public web...
     
  132. (T0156) Why is my company logo stretched or skewed, and how can I fix it?
    Problem: When printing reports that include your logo, the logo appears squished, stretched or skew...
     
  133. (T0298) The Message Queue
    ServiceLedger 10+ has an integrated Messaging system that holds most outbound email before it is sen...
     
  134. [D](T0093) How do enable the equipment record to show the “Components” tab?
    1.  Open the Administration window2.  Use <Alt> + <F8> to open the Global Pref...
     
  135. (T0127) Batch Work Order Posting Error : Error Reading PageControl_Ticket->TabIndex: Out of system resources
    This error is common on the Batch Work Order Posting Window when you are trying to batch work order ...
     
  136. (T0228) Modifications of the Tech and Customer Portal
    Various options are set for the Tech and Customer Portal through the following files: global.asa ...
     
  137. (T0065) How do I fix 'C:\WINDOWS\SYSTEM32\AUTOEXEC.NT. The system file is not suitable for running MS-DOS and Microsoft Windows applications. Choose 'Close' to terminate the application.'?
    You will receive this message during installation if either the autoexec.nt file is missing or corru...
     
  138. (T0147) I encounter strange errors when trying to e-mail a work order or invoice
    On certain computers, the Crystal Reports viewer supplied with ServiceLedger will be unable to expor...
     
  139. (T0148) MAPI is not available for export in reports and Sending Email Does Nothing
    This is caused by MAPI having been disabled.  You can verify this by checking to see if MS Pain...
     
  140. (T0070) How do I ensure all database objects are owned by the dbo role in SQL Server, I am receiving errors about missing objects?
    SQL Server may create objects under different user accounts if you have a non-standard security poli...
     
  141. (T0114) How do I setup my firewall to resolve connection errors?
    ServiceLedger has tested and verified versions 5.0 and higher for compatability with Windows XP...
     
  142. How Do I Set up ServiceLedger MS MapPoint Link
    NOTE: ServiceLedger provides two levels of integration: built-in integration and the MapPoint Link a...
     
  143. [D](T0166) How do I set up equipment to be able to change accounts?
    In some circumstances, it makes sense to be able to change ownership on a piece of equipment from on...
     
  144. (T0247) How do I deploy updated files internally?
    The updater includes a button called "Update via File".  This button allows you to select a tex...
     
  145. (T0241) I don't charge sales tax, and the messages tab of the QB link says " Sales tax is disabled... "
    By default SL sends tax information on invoices to QB.  You must remove tax information from th...
     
  146. (T0072) What is XML encoding, how do I XML encode a string?
    XML provides a number of entities that are necessary to support its structure.  For ServiceLedg...
     
  147. (T0069) Why does support use VNC instead of Terminal Services for support connections?
    The ServiceLedger Application is designed to work within or without MS Terminal Services.  The ...
     
  148. (T0192) While using Quickbooks on Windows Vista, the QBlink will not work with a BeginSession() error.
    Windows Vista introduces a new user security model that may prevent applications from interacting wi...
     
  149. (T0062) I am running Terminal Services and not able to use the fax server, how can I fix it?
    The "out of the box" configuration of Terminal Server on 2003 server may map shares and com ports ...
     
  150. (T0171) Backing up my database fails with error "status = 112"
    When you attempt to back up your database, you may receive a message similar to the following: "Wri...
     
  151. (T0083) I am receiving unexpected durations when I schedule a work order.
    This is usually caused from adding a task to a work order that has a 0.0 duration.  Update your...
     
  152. [D](T0297) Batch statement and invoice messaging
    As of ServiceLedger 10.0.0.5, functionality exist to email statements and invoices to customers inst...
     
  153. (T0086) I get the error 'No such interface supported' when starting ServiceLedger
    This error usually occurs when ServiceLedger cannot create an XML parser to process internal command...
     
  154. [D]How Do You Unpost a Work Order in ServiceLedger 2009 or Later?
    THIS ARTICLE IS EXCLUSIVE TO SERVICELEDGER 2009 OR LATER.If you need to unpost a work order in Servi...
     
  155. (T0155) When I view a report, everything looks fine, however when I print, no text or garbled text prints.
    You may still see lines, boxes, images on the page, but either garbled text or no text words print o...
     
  156. (T0116) I receive ADO Connecting... while launching the application. It does not go away
    First, verify your ODBC settings using (T0001) How do I change ODBC settings? If you continue to ha...
     
  157. (T0262) Mapi return code 11
    Ensure that the following characters are not in your file name when emailing reports: \ / : * ? " &...
     
  158. (T0242) [ODBC Text Driver] Too few parameters. Expected 2 error while importing Peachtree tax rates
    We have seen this in older versions of Peachtree (2006).  The cause is change in the SDK.&...
     
  159. (T0047) How do I manually close a work order that was re-opened because of replication?
    This example uses work order #2491, which you may substitute with the work order ...
     
  160. (T0198) How do I make my agreements cover hierarchies of items (parents and children) using agreement.cover_children?
    Note: This feature requires ServiceLedger 8.0.0.1055 or later.By default, ServiceLedger allows three...
     
  161. [D](T0138) How do I set up Prepaid Items for Work Orders?
    Prepaid Items allow you to bill part of a work order in advance, and then charge other parts of that...
     
  162. [D]How Do I Unpost or Unapply a Payment?
    If you have entered and applied a payment in ServiceLedger and need to unpost or unapply it, you mus...
     
  163. (T0092) I receive the error “Could not allocate space for object ‘client_*’ in database ‘ServiceLedger’ because the ‘PRIMARY’ filegroup is full” when trying to save a record in ServiceLedger.
    This is caused from a lack of disk space on the machine running your SQL Server.  Please consul...
     
  164. (T0277) Using the latest installers on installed systems that used an older installer.
    ServiceLedger has upgraded its password for the installers that is used to connect to the database.&...
     
  165. (T0179) Unable to empty database. Device error or device off-line. Error emptying database.
    This question comes in multiple forms, but usually has only one quick solution.  If you are una...
     
  166. (T0060) How do I fix 'The query type cannot change while a join exists'?
    This is caused by a complex custom report in some special circumstances.  To fix: Download t...
     
  167. (T0153) When trying to view the tech or customer portal on Windows 2003 Server 64-bit Edition, I see a page that says: "Service Unavailable"
    This issue is not specific to the ServiceLedger portals, and can appear on any website on the affect...
     
  168. (T0164) Tech Portal error when opening or creating work orders: Remote Error: ' ' is not a valid integer value
    This error appears when the Server Mode copy of ServiceLedger is running, but not logged in. Please ...
     
  169. (T0187) How do I determine where my licenses are used?
    Go to Administration->Administration Press <alt><f9> together until the "SQL" t...
     
  170. (T0257) I have upgraded to ServiceLedger 2009 and now receive errors regarding the database in Sales Desk.
    You must run the Sales Desk code for 2009.  That code is:salesdesk2009-1929YOU MUST RUN THIS ...
     
  171. Work Order Auto Schedule
    This custom option automatically schedules jobs assigned to resources on the day you enter for the P...
     
  172. (T0238) EAccess Violation VerifyAccounts() Quickbooks
    We have seen this error several times when two versions of Quickbooks are installed.  The secon...
     
  173. [D](T0195) How do I show or hide prices and costs in the Tech Portal?
    All labor amounts, all parts amounts, all prices, and all costs can be either shown or hidden in the...
     
  174. (T0244) How do I re-register Asp .Net for IIS?
    If .Net was installed before IIS and the customer portal and portions of the tech portal are not fun...
     
  175. (T0224) How do I control whether entry charges show as Invoice Charges or Job Costing?
    Depending on how you do business, you may wish to use the invoice charges automatically created by T...
     
  176. (T0105) How do I use a SMP file?
    Before using SMP files, you should backup your database as discussed at:http://support.serviceledger...
     
  177. [D](T0185) How do I create open invoices when posting work orders?
    This procedure will allow you to create open (editable) invoices in reaction to posting invoices.&nb...
     
  178. (T0144) The Tech Portal or Customer Portal logs me out for no reason at random intervals (Template Persistent Cache Initialization failure error messages show up in the IIS Application log)
    In certain circumstances, when running the tech portal or customer portal, you may notice that you a...
     
  179. (T0322) ServiceLedger shows an error message with code 80043ae3 when attempting to print or run reports.
    Problem When attempting to run any report or print ary records on some computers, ServiceLedger wil...
     
  180. (T0255) I receive error messages when processing email notifications regarding address format, syntax or 500 error or they are not processing.
    Ensure that your email addresses for vendors, accounts, and users are in the format of name@company....
     
  181. [D](T0174) How Do I Change The Item Type of an Inventoried Item
    Please note that this article only applies to Version 7.3.0.4 (and up) of ServiceLedger and will be ...
     
  182. (T0229) The signature capture on the tech portal is not available, I see a red X. I am using Internet Explorer.
    Please install Microsoft's .Net 1.1 runtime distibutable.  The signature capture DLL must have ...
     
  183. (T0165) How do I get rid of the spaces or indent before an account's name in the Account List?
    The usual reason for an indented account is that it is set up with a parent account. This causes the...
     
  184. (T0219) Persisting customizations with a custom code
    Serviceledger may provide you with a custom code that reflects your changes from the core applicatio...
     
  185. [D](T0169) How do I update ServiceLedger without having it installed on the Server?
    At this time, there are no support documents for updating ServiceLedger when you do not have Service...
     
  186. (T0251) Resource rates are not populating on the tech portal
    This is caused by an outdated version of crew\entry.asp.  You must update using your techportal...
     
  187. [D](T0203) Sorting Unprinted Invoices
    In ServiceLedger 2008 and above, you are able to control the sort order of your unprinted invoices.&...
     
  188. (T0102) How do I fix Cannot create file c:\Program Files\ServiceLedger\ServiceLedger\QBMessages.log
    Please ensure your network administrator grants you write access to: C:\Program Files\ServiceLedg...
     
  189. ServiceLedger Gives Me a Mapi Error on Startup and Will Not Load
    If you are getting a Mapi Error of any kind on startup of ServiceLedger and ServiceLedger appears no...
     
  190. (T0253) I receive access violations periodically on a ServiceLedger automation server.
    ServiceLedger 8.0+ uses Microsoft Internet Explorer to power the navigator on the left sid...
     
  191. (T0246) Cannot generate SSPI context
    This error appears when you do not use the built-in ServiceLedger database engine, using your own ve...
     
  192. SL QB link could not retrieve gl account list from QB
    This error occurs if the user logged into QuickBooks does not have sufficient permissions necessary ...
     
  193. [D]How Do I Disable Default Travel Charges or Mileage on Work Orders?
    NOTE:  THIS FUNCTIONALITY ONLY IS AVAILABLE IN SERVICELEDGER 2009 OR HIGHER.ServiceLedger 2009 ...
     
  194. (T0270) Abnormal Program Termination on automation server
    This may be caused by Internet Explorer frequently being refreshed on an automation server. Create ...
     
  195. [D](T0087) How do I add a State or Province to my State/Prov Drop down list?
    To add or edit a State or Province simply:Click Administration from the top toolbarSelect Defaults f...
     
  196. List View Definition Changes
    ServiceLedger has the flexibility to customize all list views to show and/or hide as much informatio...
     
  197. [D]How can I edit or delete a Purchase Order once items have been received against it?
    1. Open the Purchase Order List View. From the File Menu open Payables | Purchase Orders.2. Ope...
     
  198. Error deleting purchase order
    The error will read something like below: The DELETE statement conflicted with the REFERENCE cons...
     
  199. (T0200) Negative inventory warning on work orders
    When enabled, this option will prompt the user with a warning when adding items to a work order that...
     
  200. (T0178) Error HTTP 403 Access denied or declined when viewing customer portal
    This has been observed only with the ServiceLedger customer portal.  The cause is installation ...
     
  201. [D](T0236) How do I stop new work order pop ups in ServiceLedger?
    ServiceLedger 2007 and Higher has the ability to notify specific users when they log into the Servic...
     
  202. (T0108) Server Error in '/SLCustomerPortal' Application
    If you receive this error while running the SLCustomerPortal application: Server Error in '/SLCus...
     
  203. [D]Sub-Location Drop-Down Box instead of Text Box
    This feature is only available in ServiceLedger 2009 or later.This function converts the sub-locatio...
     
  204. (T0183) Too many backup devices specified for backup or restore; only 64 are allowed.
    This error occurs when an attempt to restore a SQL Server 2005 database to a SQL Server 2000 engine....
     
  205. (T0281) While batch posting work orders, I receive the error 'item_location_id' must be provided.
    This occurs when the inventory status of an item was changed between the time a work order was poste...
     
  206. (T0152) I cannot see buttons on Updater or buttons not visible on Updater
    The most common culprit if you are unable to see any of the buttons on the Updater, or if any of the...
     
  207. (T0263) ASPNET failed to access IIS metabase
    This error usually occures when IIS is installed after .NET, there are a few possible solutions. &n...
     
  208. [D](T0199) Dispatch work orders, warn on open purchase orders
    This function will mark a schedule in the selected color if enabled.  The color takes precedenc...
     
  209. (T0202) How do I disable failure notices for missing addresses when using ServiceLedger for e-mail notification?
    When ServiceLedger has been configured to send e-mail notifications, if it is unable to send a given...
     
  210. (T0312) ServiceLedger login failure: password does not match after changing user names
    If you are unable to log in to ServiceLedger after changing your usernames, you may have to reset yo...
     
  211. (T0259) When I export an invoice to Peachtree, I do not see it.
    This can have several causes:You may be exporting as sales orders and not as invoices. See the ...
     
  212. (T0139) Variable is undefined olAppointmentItem
    This error occurs when ActievSync is set to not synchronize the calendar.  Go to Tools -> Op...
     
  213. Fixing the HTTP Error 500.19 - Internal Server Error when installing the Tech or Customer Portal.
    When installing the Tech or Customer portal on Windows Server 2008 you might run into a 500.19 error...
     
  214. (T0273) How do I reindex my database? How do I resolve certain types of timeouts?
    Later versions of SL 9+ have functions to perform maintenance on the database.  Use this i...
     
  215. (T0269) How do I prevent users from unchecking the create equipment flag in ServiceLedger.
    In version 2009 and later the user can select on a separate tab the creation of 1 or more equipment ...
     
  216. Creating Workstation Access to Multiple Server Databases
    Your license restriction will restrict you to one company database file unless you license additiona...
     
  217. [D](T0302) How do I control which locations show up under third party billing? (3rd Party checkbox)
    When clicking the 3rd Party checkbox on a work order for third-party billing, you have several optio...
     
  218. (T0209) Updating all Service Charges for all accounts and locations
    This should only be done after backing up your ServiceLedger database.  This function will set ...
     
  219. (T0231) Reinstalling ServiceLedger with MSDE 2005 results in a tampered or corrupt installation
    The ServiceLedger installer installs both MSDE 2005 (if selected) and ServiceLedger.  Uninstall...
     
  220. [D](T0214) Changing updater codes
    You should excercise caution changing your update codes. Version 8.0 of the ServiceLedger updater h...
     
  221. Cannot Load File or ServiceLedger.exe is not a valid 32 bit application
    This error is usually related to ServiceLedger.exe running while performing an update.  In most...
     
  222. (T0275) What is the price priority between the account, account locations, price levels, and item prices?
    When adding an item on to a quote, work order or invoice, ServiceLedger searches the following list ...
     
  223. (T0226) Invalid attempt to read when no data is present
    This occurs when attempting to download or view a PDF file.  Verify your user name and password...
     
  224. (T0233) Automation Service fails to respond after reboot
    This is caused by the ServiceLedger automation server launching before MSSQLSERVER has finished laun...
     
  225. MSMAPI ERROR, MISSING HTML FILE, OTHER ERROR WHEN OPENING TEXT TEMPLATE OR REPORTS
    If you receive any error when trying to open a text template or a report, please check that you have...
     
  226. (T0225) Bad com port ie open
    This occurs on a machine that is defined in ServiceLedger as the current fax and email server, ...
     
  227. (T0278) Runtime Error Description: An application error occurred on the server.
    Ensure you have selected .Net 2.0.50727 on the ASP page in configuration for each web portal. ...
     
  228. [D]How Do I Mark a Payment in ServiceLedger as Exported to QuickBooks? How Do I Re-Export a Payment to QuickBooks?
    NOTE:  THIS FUNCTIONALITY IS ONLY AVAILABLE IN SERVICELEDGER 2009 OR LATER.  PLEASE SEE AP...
     
  229. (T0279) How do I show an individual shipping charge on a work order?
    Legacy versions of ServiceLedger had dedicated fields for Shipping & Service Charge.  Futur...
     
  230. (T0197) How do I convert quote time entries to work orders using client_quote.convert.entries_to_1st_ticket?
    Note: This feature requires ServiceLedger 8.0.0.1055 or later. It is possible to enter time entries...
     
  231. (T0145) ServiceLedger keeps telling me that new files are available, even though I click Yes to update, or the updater seems to be stuck in a loop.
    It is normal for ServiceLedger to notify you on each of your computers that new files are available ...
     
  232. (T0304) Login failed for user 'sa' when logging into the portal.
    This message appears when the DSN password is not correct in your portal settings. To resolve this ...
     
  233. [D]How Do I Mark an Invoice in ServiceLedger as Exported to QuickBooks? How Do I Re-Export an Invoice to QuickBooks?
    NOTE:  THIS FUNCTIONALITY IS ONLY AVAILABLE IN SERVICELEDGER 2009 OR LATER.  PLEASE SEE AP...
     
  234. (T0243) How do I remove a credit memo that appears in the payment list?
    You must manually resolve changes in your accounting system, anything done here will not be syn...
     
  235. [D](T0261) How do I mark a vendor bill as exported
    To mark a vendor bill as exported, go to the vendor bill and press <cntrl><alt>Z.  ...
     
  236. (T0282) How do I remove unused tax rates?
    If you have tax rates in your tax rate list that are unused, you can remove them by following these ...
     
  237. Test Connection Failed.
    When installing a workstation you are presented with a database configuration window that must be fi...
     
  238. (T0216) Using Invoice date as the Invoice Close Date
    If you would like ServiceLedger to use (copy) the invoice date as the invoice close date, you can ad...
     
  239. The application failed to initialize properly (0xc0000005). Click OK to terminate the application
    This error usually will occur right after an update that had some issue during the update process, u...
     
  240. (T0258) I have delays or pauses that state ServiceLedger is not responding periodically but frequently.
    This can have multiple causes:You are using a wireless network and the network periodically drops ou...
     
  241. (T0339) Enforcing U.S. (NANP) Telephone Number Formatting on Customers
    Although we strongly recommend against doing so, you can configure ServiceLedger to enforce that all...
     
  242. (T0097) Error converting varchar to numeric while applying 2004_00055_00031 sql file during an update.
    This is a rarely occurring error that is solved by running the update code: 5531fix before the upd...
     
  243. (T0285) How can I reduce the database bandwidth usage?
    You can partially reduce the network bandwidth used by the application to the database by setting th...
     
  244. (T0249) Dataset not in edit or insert mode 8.5 & 2009
    Caused by a technical problem.  TCxGrid references read only field. (TableOrBandedView)->Da...
     
  245. (T0239) My QB Link is invisible or frozen (locked up).
    This can happen when the link is left resident in memory, and was unable to connect to qb.  Alw...
     
  246. (T0294) SA account locked out error message when starting ServiceLedger
    You must install SQL Management Express utilities from Microsofthttp://download02.serviceledger.com/...
     
  247. Condition Drop-Down Box instead of Text Field
    This feature is only available in ServiceLedger 2009 or later.This function converts the condition f...
     
  248. [D](T0303) How do I use automatically calculated items on work orders and quotes?
    Versions Supported: ServiceLedger 2010 ServiceLedger 2011 ServiceLedger 2012 ServiceLe...
     
  249. (T0288) How do I override resource commissions with item commissions?
    These options when created and set to 1 will use the item commission first if available (non zero) i...
     
  250. [D](T0194) How do I find out which user is the Administrative user (ADMIN)?
    If you have renamed your ADMIN user, it may not be immediately obvious which user is the administrat...
     
  251. The ConnectionString property has not be initialized.
    You will receive this error when trying to access a portal if the web browser was open before the au...
     
  252. (T0184) Logon failed on Windows 64 Terminal Server
    This information must be utilized by a network administrator:Verify the NT "Everyone" account has Fu...
     
  253. (T0240) When exporting invoices or bills to QB, I have an item that cause the export to stall
    This is caused by having an item that was imported from QB, then moved in the hierarchy or deleted f...
     
  254. Why am I receiving a Parser Error when I try to access my customer portal?
    Server Error in '/CustomerPortal' Application. Parser Error Description: An error occurred...
     
  255. (T0290) While uploading attachments in the tech portal, my file limit seems to be limited to 4mb.
    IIS, by default will limit uploaded files to 4mb.  Follow the instructions provided from Micros...
     
  256. (T0237) Auto selecting an agreement on work orders
    Version 2007 and later of ServiceLedger has a company option that will automatically select an agree...
     
  257. (T0291) I am not seeing popup hints in Vista or Windows 7
    If you are using a Dell computer, remove the "Dell Dock" software.  It interferes with ServiceL...
     
  258. Is not a valid floating point value
    This error is common and related to currency and/or numerical fields that are expecting a value diff...
     
  259. (T0213) How do I template the customer's account number in a work order email template?
    You may wish to enter a customer's account number in an email template for a work order.  The f...
     
  260. (T0286) Web application unavailable information in application log of web server
    Ensure that all web portals used by ServiceLedger use 2.0.50727 as their ASP.Net Version on the ASP ...
     
  261. (T0193) How do I uninstall the ServiceLedger instance of MSDE 2005 on a workstation?
    You should not remove the ServiceLedger instance of MSDE 2005 from your server unless you are comple...
     
  262. [D](T0265) How do I disable logging?
    ServiceLedger performs logging on certain records in the system.  If you need to disable it, yo...
     
  263. (T0267) When I print my work order, it prints as an "Estimate"
    Prior to quotes in later versions of ServiceLedger, there was a work order type of "Estimate". ...
     
  264. (T0254) On Vista or 2008 Server the arrows on the date control will not change the month.
    Vista and 2008 have a built-in change to the date control.  Instead of using the arrows at the ...
     
  265. I can't get past the database configuration when installing.
    You may need to change the permissions of the folder into which you are installing ServiceLedger.
     
  266. Error: authentication failed: authentication failure when trying to email a Work Order
    5735 5.7.0 Error: authentication failed: authentication failure is an error message recieved when tr...
     
  267. (T0260) SQL Server (ServiceLedger) will not start
    Examine the event viewer for reasons the MS SQL Server engine will not start.  Two common reaso...
     
  268. (T0314) I get the following message when opening a report: A Crystal Reports job failed because a free license could not be obtained in the time allocated.
    When you try to open a report and another report is still loading, ServiceLedger may show the follow...
     
  269. Canada HST
    Note:  The only version of ServiceLedger that supports Canada HST is ServiceLedger 2010.  ...
     
  270. (T0201) Work order warning message when there are open purchase orders
    This function prompts the user when opening a work order that has open purchase orders.To enable thi...
     
  271. Should I Uninstall ServiceLedger if I experience any problem with my database?
    The short answer to this question is no.  Typically, if you try to uninstall and reinstall Serv...
     
  272. [D](T0256) When posting a work order, how do I prevent the prompt to create a payment?
    When you post a work order, an invoice will be created (provided you use the default options). ...
     
  273. (T0299) How do I enable internet faxing?
    As of version 10, internet faxing is available via MyFax. You can create an account for yourself at ...
     
  274. (T0316) I receive the following error when opening a report:
    The database DLL 'crdb_dao.dll' could not be loaded. This error occurs do to either installing Servi...
     
  275. (T0313) The ServiceLedger QuickBooks Link freezes or hangs when I try to use it.
    If attempting to use the ServiceLedger QuickBooks Link causes ServiceLedger to lock up, try the fo...
     
  276. [D](T0317) Removing Cost Only Items from Invoices
    This functionality is only available for ServiceLedger 2010 or higher. By default, ServiceLedger wi...
     
  277. (T0307) Windows 7 or Vista will not connect or performs slowly
    Some networking devices, such as SPI firewalls, some NAT routers, VPN endpoints, WiFi devices have p...
     
  278. [D](T0309) How can I enter the invoice number when posting a work order if my techs use paper invoices?
    If your technicians use paper invoices, the best way to make sure those invoice numbers appear in Se...
     
  279. (T0248) How do I prevent an invoice from being exported to Peachtree?
    This method applies to a single invoice with a known invoice #.  An example is provided be...
     
  280. (T0272) The automation server is busy and processes as lot of traffic with errors.
    This may occur if you have requests coming in to port 8080.  Some other protocols may use this ...
     
  281. (T0310) MSDE Error 70047 when installing ServiceLedger on your server
    This error is caused by using the 32-bit installer on a 64-bit machine. Please download the correct ...
     
  282. (T0319) After an ugrade, I do not see the custom tabsheet (tab) on the customer, equipment, job (work order), contract (agreement) or invoice window.
    ServiceLedger 2012 includes a new custom field system that allows you to define any number of your o...
     
  283. (T0318) Connection failure (unable to connect) when using file-based backup software with ServiceLedger
    Ordinary backup software can prevent your copy of ServiceLedger from being able to run! When using ...
     
  284. (T0300) How do I display all projects, regardless of location for selection on a work order?
    Create and set the following option to 1:work_order.show_all_projectsCompany Options:http://support....
     
  285. (T0315) How do I set a default printer for all reports in ServiceLedger?
    By default, ServiceLedger will print to whatever printer you have set as your default printer in Win...
     
  286. (T0323) QuickBooks Link - Can't sync item to quickbooks: There is an invalid reference to QuickBooks Sales Tax Code "TAX" in the Item ...
    Applies to: ServiceLedger 2012 ServiceLedger 2013 For earlier versions, see the note at t...
     
  287. (T0306) Failed to set data for 'ServiceLedgerSQL'
    When saving your database configuration file you may receive the following error: Failed to set dat...
     
  288. [D]How can I changed the port for my automation server?
    1. Right click the link for your Automation Server and select Properties2. In the Target field repla...
     
  289. Invalid column name 'access_salesdesk'
    This error occurs when opening SalesDesk. This is appears when ServiceLedger has been link...
     
  290. (T0321) How do I set up the QuickBooks Link to show the job number (work order number) on the invoice?
    By default, the QuickBooks link sends invoices to QuickBooks exactly as they appear in ServiceLedger...
     
  291. How can I differentiate my databases in multi-database mode?
    1. From the file menu navigate to Administration | Administration 2. Select the Global Preferances ...
     
  292. (T0326) QuickBooks Link - Controlling What Shows in the Bill Memo Field
    Applies to: ServiceLedger 2013 The QuickBooks Link allows you to configure what data should ...
     
  293. I receive 'Group parent not found' or ServiceLedger stalls after logging in or starting
    Note: If running in Debug mode on ServiceLedger 2013R2 or later, this message is benign and will not...
     
  294. (U0022) Exclamation Points ('!') in Location Names
    Locations with exclamation points ('!') at the beginning of the 'Account Location' field are taken d...
     
  295. (T0344) Error communicating with QuickBooks or Exception Occurred when exporting records using the QuickBooks Link
    Applies to: ServiceLedger 2013 and later QuickBooks Link 2013 and later When exporting reco...
     
  296. (T0325) QuickBooks Link - Controlling What Shows in the Bill Reference Number Field
    Applies to: ServiceLedger 2011 ServiceLedger 2012 ServiceLedger 2013 See note for earl...
     
  297. (T0328) QuickBooks Link - Controlling What Shows in the Invoice Memo Field
    Applies to: ServiceLedger 2013 The QuickBooks Link allows you to configure what data should ...
     
  298. (T0311) ServiceLedger Crashes or Will Not Start
    Please review our system requirements page to check that your version of ServiceLedger is designed t...
     
  299. (T0337) Invoices are being exported to QuickBooks with the wrong invoice number.
    Beginning with QuickBooks 2013 Release 11, some companies are experiencing a problem in which invoic...
     
  300. (T0324) [D] Using Customer Credit Limits
    Applies to: ServiceLedger 2013 When configured to do so, ServiceLedger allows you to specify...
     
  301. (T0334) Delete Statement Conflict Errors in ServiceLedger "Delete Statement conflicted with REFERENCE constraint..."
    ServiceLedger is going to prevent you from performing an operation that will create orphan accounts ...
     
  302. (T0335) How Can I Adjust The Time Out on the Tech Portal
    On the ServiceLedger Tech Portal, you have an option that will allow you to extend or shorten the ti...
     
  303. (T0336) ServiceLedger 13 and Windows 8.1
    Windows OS 8 has recently released an update to 8.1.  This update is causing issues with Servic...
     
  304. (T0341) Invoice Message Is Cut Off When Printing Invoices
    Applies to: ServiceLedger 2013 ServiceLedger 2014 The standard invoice for ServiceLedge...
     
  305. (T0332) Can I Re-Import Items from QuickBooks to ServiceLedger
    It is not recommended that you re-import items from QuickBooks to ServiceLedger after the initial im...
     
  306. (T0343) How Do I Turn Off Prompt To Assign Line Item To Tech When Posting Job
    In ServiceLedger 2010, ServiceLedger introduced a new feature that allowed you to track technician r...
     
  307. (T0349) Can I set up the Tech Portal or Customer Portal to use SSL?
    Applies to: All versions of ServiceLedger At this time we do not test our tech portal with SSL or ...
     
  308. (T0354) Setting ServiceLedger up for Gmail SMTP
    Requires `ssl` update code to have been run in the past. You can check by looking for libeay32.dll i...
     
  309. (T0356) QuickBooks Link - Can't sync item to quickbooks: There is an invalid reference to QuickBooks Account "..." in the Item ...
    Applies to: All versions of ServicieLedger and the QuickBooks Link When exporting new items to Q...
     
  310. (T0347) Could not load file or assembly 'SLTechPortal.dll_enc.dll_126' or one of its dependencies. The system cannot find the file specified
    Could not load file or assembly 'SLTechPortal.dll_enc.dll_126' or one of its dependencies. The syste...
     
  311. (T0348) 500 Server Error when creating entries on the Tech Portal
    When adding a tech work entry on the tech potral, you may receive a 500 server error or other error ...
     
  312. (T0350) QuickBooks Link - Exporting Line Item Taxable (Tax Code) Flag on Invoices
    Enable quickbooks.tax.set_line_item_tax_code For line items that are marked not taxable, SL will se...
     
  313. (T0351) Setting up the QuickBooks Link to work with companies that do not charge sales tax / have Sales Tax turned off in Company Preferences in QuickBooks
    Starting with ServiceLedger 2015, the QuickBooks link can be configured to work with QuickBooks comp...
     
  314. (T0352) Setting up the Automation Server to handle a large number of jobs
    The ServiceLedger Automation server is normally able to handle about 10 simultaneous jobs when run a...
     


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