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ServiceLedger provides this content as-is for self help support purposes. ServiceLedger assumes no liability for any steps you take based on the directions in our knowledge base, and assumes that you have the knowledge to determine whether a given step is appropriate for your situation. Certain solutions can affect third-party software that ServiceLedger relies on or integrates with; it is your responsibility to consult with the documentation or publishers of such third-party software to understand whether any changes suggested here will have negative effects on other applications.

(T0179) Unable to empty database. Device error or device off-line. Error emptying database.

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This question comes in multiple forms, but usually has only one quick solution.  If you are unable to empty the database for any reason you can try the following steps:

  1. Download empty database code manually by going to and save to desktop.

  2. Using either ServiceLedger or ServiceLedger Updater (depending on if you can log into ServiceLedger or not) restore using the downloaded file.

  3. Click the Restore button and select the manually downloaded file to restore.

After you run the empty update code, it is recommended that you update to the latest version to ensure you are on the latest version of the software.  See your updating instructions for more information.


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