By using this web site, you agree to all terms and conditions for acceptable use.

ServiceLedger KnowledgeBase Knowledgebase Home Page > ServiceLedger > Technical | Contact Us

Search the Knowledge Base Browse by Category

ServiceLedger provides this content as-is for self help support purposes. ServiceLedger assumes no liability for any steps you take based on the directions in our knowledge base, and assumes that you have the knowledge to determine whether a given step is appropriate for your situation. Certain solutions can affect third-party software that ServiceLedger relies on or integrates with; it is your responsibility to consult with the documentation or publishers of such third-party software to understand whether any changes suggested here will have negative effects on other applications.

(T0147) I encounter strange errors when trying to e-mail a work order or invoice

Would you like to...

Print this page
Email this to a friend

On certain computers, the Crystal Reports viewer supplied with ServiceLedger will be unable to export PDF versions of reports to your MAPI e-mail client. ServiceLedger may show errors such as 'EAccessViolation', 'Abstract Error', and 'Abnormal Program Termination'. In some cases, the e-mail will be sent successfully, while in others, no e-mail will be sent.

While this problem exists within the report viewer, ServiceLedger may not be stable after encountering such errors and should be shut down if it is not automatically closed. We are working with BusinessObjects to resolve this issue, but for stability reasons, any resolution will only be available in future versions of ServiceLedger. In the meantime, we have provided the following workaround for this issue. Alternatively, you can often avoid this problem by simply using a different computer.

On affected computers, if it is necessary to e-mail a PDF to the customer, you can use the following process instead of directly e-mailing the work order or invoice:

  1. Instead of clicking the e-mail button, click on the 'Print' button
  2. When the report appears, click on the 'Export' button in the report window
  3. Choose a Format of 'Acrobat PDF' and a Destination of 'Disk File'
  4. Specify the page range and choose a location to export the file to, such as your desktop
  5. After the export is complete, compose the e-mail manually using your usual e-mail client and attach the exported PDF.

Related Questions:


No attachments were found.

ServiceLedger KnowledgeBase Copyright © 2020
Powered by AcitveKB Knowledgebase Software