Running a copy of ServiceLedger in "Server Mode" involves launching it with some special parameters and leaving it running 24/7. This running copy of ServiceLedger is usually called an Automation Server.
Automation Servers can be run either manually or as a service (see below). If any problems with the service mode occur, you will be asked to fall back to running it manually, so only the manual steps are provided here.
To create a server mode shortcut:
- Find or create an existing shortcut to ServiceLedger.exe
- Right-click it and choose Properties
- In the Target field, insert the following text at the very end:
-aport 16440 -tpassword tunnel
- The Target field should now read something like:
"C:\Program Files\ServiceLedger\ServiceLedger\ServiceLedger.exe" -aport 16440 -tpassword tunnel
- Click the 'OK' button on the property sheet.
- Optionally, rename the shortcut so you know it has been changed.
Double-click your server mode shortcut to start your automation server. Once ServiceLedger is running, if you are prompted to log in, please do so. If you're running ServiceLedger 2007 or later, you can verify that you're running in server mode by looking for a Server Mode window in the upper-right hand corner of the window.
In order for automating applications (such as the Tech Portal, Customer Portal, or Call Center) to communicate with ServiceLedger, you'll need to know:
- The name of the computer that the server mode copy of SL is running on
- The automation port specified in lines 3/4
- The tunnel password specified in lines 3/4
If you are running your automation server manually, you can also find this information in the Server Mode window mentioned above.
All applications distributed by ServiceLedger provide instructions on where to supply or change these three pieces of information.
(T0232) Running ServiceLedger as a NT Service.