By using this web site, you agree to all terms and conditions for acceptable use.

ServiceLedger KnowledgeBase Knowledgebase Home Page > ServiceLedger > Technical | Contact Us

Search the Knowledge Base Browse by Category

ServiceLedger provides this content as-is for self help support purposes. ServiceLedger assumes no liability for any steps you take based on the directions in our knowledge base, and assumes that you have the knowledge to determine whether a given step is appropriate for your situation. Certain solutions can affect third-party software that ServiceLedger relies on or integrates with; it is your responsibility to consult with the documentation or publishers of such third-party software to understand whether any changes suggested here will have negative effects on other applications.


(T0106) How do I resolve 'MAPI could not send your message, return code was 2' when sending e-mail?

Would you like to...

Print this page
Email this to a friend

This error occurs when attempting to send e-mail with Microsoft Outlook 2003, or after upgrading to Microsoft Office 2003.

Prior to this version, Microsoft Outlook processed MAPI requests using a unique method that required the creation of a separate e-mail configuration option, 'MAPI with Microsoft Outlook'. Starting with Microsoft Outlook 2003, MAPI requests are processed using the same method as most other MAPI programs. If you are encountering this error, please use the 'MAPI with other mail clients' option.

Click on Administration | Preferences and then click on the Email Setup tab.  On option Send Email Using, select "MAPI with other mail clients" as the option and click Save & Close.  

Another possible issue may be solved by:

  1. Open a work order
  2. Click print (not email)
  3. Click Export on the report window
  4. Select PDF, select MAPI as the destination
  5. Click OK
  6. Enter in a valid email address, subject, and message
  7. Click Send, allow access to Outlook if asked.

This creates some necessary registry entries on a limited number of installations.  From that point on, the system behaves as expected.

Ensure the email addresses you are sending to conform to standard email format, such as user@company.com.  Email addresses are entered on Account, Technician, Sub-contractor, etc. records.


Related Questions:

Attachments:

No attachments were found.


ServiceLedger KnowledgeBase Copyright © 2024 support.serviceledger.com
Powered by AcitveKB Knowledgebase Software