Creating a custom list view enables you to portray data in a way more suitable to your needs. The built-in list views are the averages of what users have asked for while maintaining performance. From time to time, we extend the list views with new columns. Creating a list view involves copying the list view option you want and saving it to a .opt file. You must then modify the list view to meet your needs. ServiceLedger provides low-priced services for this, but has included documentation to achieve this on your own. The document assumes that the person modifying the list view is very technical, has a solid understanding of SQL, and familiarity with the table structure of ServiceLedger. Information on the schema can be found at http://support.serviceledger.com/support/schema for report writers. Information on list view modification can be found at http://support.serviceledger.com/support/listview.txt
ServiceLedger support provides no support for custom list views. If you need assistance creating or operating your custom list view, it will require a developer outside the scope of standard maintenance and telephone support plans.