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ServiceLedger provides this content as-is for self help support purposes. ServiceLedger assumes no liability for any steps you take based on the directions in our knowledge base, and assumes that you have the knowledge to determine whether a given step is appropriate for your situation. Certain solutions can affect third-party software that ServiceLedger relies on or integrates with; it is your responsibility to consult with the documentation or publishers of such third-party software to understand whether any changes suggested here will have negative effects on other applications.

(T0029) How do I import an SAF file?

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SAF stands for ServiceLedger Automation File. It is a XML based format that automates ServiceLedger for imports and automation. The files are usually written by ServiceLedger developers by hand or by use of maps.

  1. Backup Database using the updater, the instructions are located in article T0003 
  2. Open ServiceLedger, click on File->Import/Export->SAF Import/Export
  3. Locate and click the Import Results tab
  4. Click Load SAF
  5. Locate and open your SAF file
  6. Click Process Results
  7. Wait until the application stops on the last record, it is usually given to you with the SAF file
  8. Close any open windows, and then close the application

Large imports can take a while. As imports run, they have visual cues as they progress. If you encounter any errors, please capture a screen shot and email it to If you need to restore, the instructions are located in article T0004

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