If this only occurs with the work order report:
Please ensure that global option work_order.prompt.print_prices is set to 0, as the report you are using does not support the parameter necessary for the option.
See the following Knowledge Base Article on changing a global option:
If this occurs for all reports:
This may be followed a few minutes later by logon failure message. Administrators may be unaffected, where non-administrative users may. This has been observed on Windows Terminal Server.
This is most likely caused by a form of permission problem. You can validate this through odbcad32.exe, and on the System DSN tab verifying that you can successfully test the connection. Please see http://support.serviceledger.com/kb/Default.asp?ToDo=view&questId=2 for more information.
See the following Knowledge Base Article for information on using SLDBConf.exe to automatically configure ODBC settings:
- (T0218) Using SLDBConf.exe to Configure ODBC
- Restart the application and test your report
For more information if your tests were unsuccessful, please see: