Welcome to the ServiceLedger Support Page.
ServiceLedger is committed to providing high-quality and affordable technical and product support for our customers. We provide support for through the following methods:
- Support plans, which provide coverage for all support requests during a fixed period
- Limited free support through our Knowledge Base and ServiceLedger's built-in error reporting tool
- Fixed fee assistance, for certain common situations
A support plan is required for all telephone or remote support, which can greatly assist in the timely resolution of support issues. You can select from any of the following support options to determine the one that is best for your needs.
Support Plans
Support is included with any ServiceLedger purchase or upgrade. For information about upgrading to the latest version of ServiceLedger, which provides both the benefits of an active support plan and access to the latest version of our software, please see our Product Pricing page.
For customers who do not wish to upgrade, ServiceLedger provides the following stand-alone support plans:
30 Day Support: Provides 30 days of support via telephone, remote connection, and email. $395.00 USD90 Day Support: Provides 90 days of support via telephone, remote connection, and email. $595.00 USD
6 Months Support: Provides 6 months of support via telephone, remote connection, and email. $795.00 USD
1 Year Support Provides one year of support via telephone, remote connection, and email. $995.00 USD
ServiceLedger Support uses PayPal to process payments securely. No PayPal account is required.
Support Plan Terms & Conditions
Support plans are limited to technical and product support only, and cannot be used for advanced services such as one-on-one training or consulting, data imports, product customization, or custom reports. ServiceLedger is only able to support products developed by ServiceLedger and cannot support third-party hardware or software regardless in how they are used in conjunction with ServiceLedger. ServiceLedger reserves the right to resolve any support issue in the most efficient manner possible including the use of documentation, FAQs, KnowledgeBase Articles, training videos or other written documentation and/or instructions. ServiceLedger reserves the right to limit support to one hour a day or two hours a week in the event of abuse.
More information on our support policy is available at the following address:
http://www.serviceledger.com/support_policy.htm
Knowledge Base
The Knowledge Base is available to all customers free of charge and contains frequently asked questions and common solutions to a variety of problems. Information is updated as needed.
Fixed Fee Support
ServiceLedger provides fixed fee support and services for some items which can be performed without a support plan or are not directly covered under a support plan. Please see our Fixed Services for a complete list and more information.
Database/Server Assistance
Note that a short term support plan may be a better option than a la carte services in cases where more than one of the following services is required.
Re-Registration (New Company Name): Re-registration of your company license under a new company name. $100.00 USDServiceLedger Server or Database Move: Move the ServiceLedger installation and database from one server to a new server. $250.00 USD
Acounting Link Reconnect: Reconnect your QuickBooks Link or Peachtree Link to a new QB or PT database. $100.00 USD
Database Assistance: Empty, Backup, or Restore a Serviceledger database. $150.00 USD
List Customization Assistance: Adjust, add, or remove columns to any standard recold list in ServiceLedger. $75.00 USD per list