Welcome to the ServiceLedger Support Page.
ServiceLedger is committed to providing high-quality and affordable technical and product support for our customers. We provide support for through the following methods:
- Included support, for customers paying a monthly recurring fee for access to the software.
- Maintenance plans, for customers who have legacy licensing and provide coverage for support requests during a fixed period
- Limited free support through our Knowledge Base and ServiceLedger's built-in error reporting tool
A continous service agreement or maintenance plan is required for all telephone or remote support, which can greatly assist in the timely resolution of support issues. You can select from any of the following support options to determine the one that is best for your needs.
Contact your sales rep for details about an included support plan. If you are paying monthly for the software, you have access to this method of support.
Support is included with any ServiceLedger purchase or upgrade. For information about upgrading to the latest version of ServiceLedger, which provides both the benefits of an active maintenance plan and access to the latest version of our software, please contact our sales team for more information.
The Knowledge Base is available to all customers free of charge and contains frequently asked questions and common solutions to a variety of problems. Information is updated as needed.